Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. To exercise your right of withdrawal, you must send us

Fairplay Towage Dienstleistungs GmbH
Ludwig Erhard St. 22
20459 Hamburg

Phone +49 – 40-307068 – 0
Fax +49 – 40-307068 – 299

info@myfairnet.shop

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we will reimburse you the payments we have received from you immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract or hand them over to a transport company of your choice. The deadline is met if you send the goods before the fourteen day period has expired. We bear the costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the cancellation policy

3. sample cancellation form PDF Download

If you want to cancel the contract, please contact:

Fairplay Towage Dienstleistungs GmbH

Ludwig Erhard St. 22
20459 Hamburg

4. exclusion/expiration of the right of withdrawal:

A right of withdrawal exists according to § 312g para. 2 BGB, inter alia, for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer and it expires prematurely in contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery and in contracts for the supply of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.

5. defects:

If our products have obvious defects in material or workmanship, including damage in transit, please complain about such defects immediately to us or to the employee of the carrier who delivers our products to you. For all defects of the purchased goods occurring during the statutory warranty period, the statutory claims for supplementary performance, for defect removal/replacement as well as – if the statutory requirements are met – the further claims for reduction or rescission shall apply at your discretion, as well as for damages, including compensation for the damage instead of performance as well as compensation for your futile expenses. Insofar as we grant you a seller’s warranty, the details result from the warranty conditions that are attached to the respective delivered item. Warranty claims exist without prejudice to statutory claims/rights.

6. price quotations:

The prices stated on our online store are Euro prices (incl. statutory VAT) plus. Shipping costs.

7. shipping costs:

We charge shipping fees. For our products with package delivery you pay a flat rate of Euro 4,99. For separately marked products, which are delivered by a forwarding agent due to their bulkiness or weight (forwarding agent items), we will charge you shipping costs, which will be posted to you separately. When ordering products with parcel and shipping delivery at the same time, we charge only the higher shipping costs per delivery address.

8. payment methods:

In principle, you can pay us by advance payment, credit card, PayPal, direct debit, cash purchase / cash on delivery. The possibility to deduct a discount does not exist. However, we reserve the right to offer you only certain payment methods for the requested delivery, for example, to hedge our credit risk only those according to the respective credit rating. In individual cases we reserve the right to deliver the goods only after a down payment. After receiving the order, we will coordinate this with you.

9. retention of title:

The delivery item remains our property until full payment has been made.

10. electronic communication:

You agree that contract-related communications may be made in electronic form. For everything else, please refer to our privacy policy.

11. alternative dispute resolution:

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. contract language/storage of the order text:

The contract is concluded in German. The order text is stored with us and can be requested by you after completion of the ordering process. However, you can print your order data immediately after submitting the order.

13. alternative dispute resolution:

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.